Refund and Return Policy

At Faisal Jewelry, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully to understand your rights and options.

1. Return Policy

  • Eligibility for Returns: You may return an item within 7 days of receiving it if it is defective, damaged, or not as described. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Custom-made or personalized jewelry.
    • Items that show signs of wear or alteration.
    • Clearance or sale items.
  • Return Process:
    • To initiate a return, please contact our customer service team at info.faisaljewelry@gmail.com or call us at 03139374052 within 7 days of receiving your order. Provide your order number and details about the item you wish to return.
    • Once your return is approved, you will receive instructions on how to send the item back to us.
    • The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective item).

2. Refund Policy

  • Refund Eligibility: Refunds are only issued for items that are returned in compliance with our return policy. Upon receipt of the returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Refund Process:
    • If your return is approved, we will process your refund. Refunds will be issued using the original payment method within 10 business days.
    • Please note that shipping charges are non-refundable, except in cases where the return is due to a mistake on our part.
  • Partial Refunds: In some cases, only partial refunds may be granted (if applicable), such as:
    • Items that are returned damaged or missing parts not due to our error.
    • Returns initiated after the 7-day window.

3. Exchanges

  • We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at info.faisaljewelry@gmail.com or call 03139374052 to arrange an exchange.

4. Cancellation Policy

  • Orders may be canceled within 24 hours of placement. To cancel your order, please contact our customer support team immediately. Once an order has been processed and shipped, it cannot be canceled, but you may still request a return as per our policy.

5. Damaged or Incorrect Items

  • If you receive an item that is damaged or incorrect, please contact us within 48 hours of receiving the order. We will arrange for the item to be returned and replaced at no additional cost to you. Ensure that you provide photographs of the damaged or incorrect item for faster processing.

6. Contact Information

For any questions regarding our Refund and Return Policy, or if you need assistance with a return or exchange, please contact us at:

  • Phone: 03139374052
  • Email: info.faisaljewelry@gmail.com