Shipping Policy

At Faisal Jewelry, we are dedicated to delivering your orders with care and in a timely manner. Please read the following Shipping Policy to understand how we process and deliver your orders.

1. Shipping Locations

We currently ship to all cities and regions within Pakistan. At this time, we do not offer international shipping.

2. Shipping Charges

  • Standard Shipping: Shipping charges vary based on your location and the weight of your order. The exact shipping cost will be calculated at checkout and will be clearly displayed before you complete your order.
  • Free Shipping: We offer free shipping on orders over a certain amount, as stated on our website. Please refer to the homepage or checkout page for any active free shipping promotions.

3. Processing Time

  • All orders are processed within 2-3 business days (excluding weekends and public holidays) after receiving your order confirmation. You will receive a notification once your order has been shipped.
  • Orders placed on weekends or holidays will be processed on the next business day.

4. Delivery Time

  • Standard delivery times within Pakistan range from 3 to 7 business days, depending on your location. In remote areas, delivery may take a bit longer.
  • Please note that delivery times are estimates and may vary due to factors beyond our control, such as courier delays, weather conditions, or public holidays.

5. Shipment Tracking

Once your order has been shipped, you will receive an email with your shipment tracking number. You can use this number to track the progress of your delivery on the courier’s website. If you do not receive a tracking number, please contact us at info.faisaljewelry@gmail.com or call 03139374052 for assistance.

6. Delivery Issues

  • Incorrect Address: Please ensure that the shipping address you provide is accurate and complete. Faisal Jewelry is not responsible for orders shipped to incorrect or incomplete addresses. If you realize that you have provided the wrong address, please contact us immediately.
  • Missed Deliveries: If no one is available to receive the package at the time of delivery, the courier may attempt re-delivery or leave instructions on how to collect your package.
  • Lost or Damaged Packages: In the rare case that your package is lost or damaged during transit, please contact us as soon as possible. We will work with the courier to resolve the issue and ensure that you receive your order or a replacement.

7. Shipping Delays

While we strive to ensure that your order reaches you on time, delays can occasionally occur due to unforeseen circumstances such as weather conditions, public holidays, or courier-related issues. We will notify you if there are any significant delays with your order.

8. Contact Information

If you have any questions or concerns regarding shipping or need assistance with tracking your order, please feel free to contact us at:

  • Phone: 03139374052
  • Email: info.faisaljewelry@gmail.com